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Blue Cross Blue Shield of Michigan
BCBSM
Healthcare access for 5 million members
Sr. Web Developer2016 - 201710 engineers
Live Demo
Overview
BCBSM serves 5 million+ members across Michigan. I led frontend development for their member app, providing claims tracking, coverage information, virtual ID cards, and prescription management.
The Challenge
The app needed to serve a diverse user base including elderly members with accessibility needs. The legacy Cordova app was slow and had limited native functionality. Members struggled to find plan information.
The Solution
Rebuilt with Ionic framework for better performance while maintaining code sharing. Implemented comprehensive accessibility features including VoiceOver support. Created an intuitive information architecture for plan details.
Impact
5M+
Members
Members served across Michigan
4.6
App Rating
Up from 2.8 stars
-30%
Support Calls
Reduction in service calls
WCAG AA
Accessibility
Full compliance
Technology Stack
Frontend
AngularJSIonicTypeScriptSCSS
Mobile
CordovaIBM MobileFirstNative Plugins
Backend
Node.jsExpressMongoDBRedis
Security
Touch IDFace IDEncrypted Storage
Key Features
Virtual ID cards with Apple Wallet
Real-time claims tracking
In-network provider search
Prescription management